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Shipping

Shipping Methods & fees for www.reelsigns.com.au

FREE SHIPPING ON ALL ORDERS WITHIN AUSTRALIA ! 

 All Items will be dispatched via Australia Post
Shipping Includes Insurance & Tracking ( Items under $20 may not include tracking)



POSTAGE & HANDLING FEES:

Australia
- Parcel Post (1-6 Business days Approx.)
- Express Post ( 1-4 days ) Rate Calculated by weight

International
- US, NZ, UK Registered & Fully Insured + Item Tracking - Rate Calculated by Weight

International Handling Fee:
$2.50 
Some international destinations may vary.

Note: restrictions - some products cannot be shipped to some international destinations.
Please contact us if in doubt or your location is unlisted.

Dispatch & delivery for www.reelsigns.com.au

Dispatch Time:
Our Turn Around time from order to dispatch is generally:
1-3 Business Days from Cleared payments. 


Delivery Time:
Delivery time estimates can be found on the Australia post website.
Australia- Usually 1-10 Business days depending on location
International - Usually 5-14 Business days depending on location.
Times stated are a general guide.

HOW THE ITEM IS SENT 
LARGE ITEMS    - Mail Tube or Post Box. 
MEDIUM ITEM   - Envelope - Cardboard Backing.
SMALL ITEMS    - Envelope


Please also note that the shipping rates for many items we sell are weight-based.
The weight of any such item can be found on its detail page.

To reflect the policies of the shipping companies we use:
all weights are approximate & will be rounded up to the next half kilogram.


REEL SIGNS - Marine Industry Specialist - Return Policy

REEL SIGNS - Marine Industry Specialist - Returns Policy


You may return most new non custom, unopened items within 30 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error.
(you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to
the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes:
the transit time for us to receive your return from the shipper (5 to 10 business days),
the time it takes us to process your return once we receive it (3 to 5 business days),
and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the
"Complete Orders" link under the My Account menu and click the Return Item(s) button.
We'll notify you via e-mail of your refund once we've received and processed the returned item.